Why customers choose Pendo Listen over point solutions
Multiple tools for a single process mean higher costs and less accurate data. Centralize feedback, uncover insights with AI, and share your roadmap with customers—all in a single tool.
Based on hundreds of user reviews, the G2 grid ranks platforms based on customer satisfaction and market presence.
What real users have to say on G2
"Pendo is incredibly easy to use, and once I show others the power of Pendo, they are quick to jump into the product and discover things for themselves."
"Pendo is incredibly easy to use, and once I show others the power of Pendo, they are quick to jump into the product and discover things for themselves."
"Pendo is incredibly easy to use, and once I show others the power of Pendo, they are quick to jump into the product and discover things for themselves."
"Pendo is incredibly easy to use, and once I show others the power of Pendo, they are quick to jump into the product and discover things for themselves."
"Pendo is incredibly easy to use, and once I show others the power of Pendo, they are quick to jump into the product and discover things for themselves."
"Pendo is incredibly easy to use, and once I show others the power of Pendo, they are quick to jump into the product and discover things for themselves."
Pendo Listen: Your all-in-one voice of the customer solution
Customer feedback with added context
Truly understand who users are, how they use your product, and what they did before sharing feedback with Pendo Listen. Session replays, analytics, and in-app guides make it easy to understand user input, segment communications, and close the feedback loop.
Speed up prioritization with AI
Skip wasted time with AI-powered feedback triaging. With Pendo Listen and AI, you can generate automatic summaries, populate idea suggestions, and standardize data from different sources.
Your central hub for discovery
Gather in-app user feedback, test and confirm ideas, and share updates quickly with every tool needed to close the loop.
Trusted by leading companies around the world
How can Pendo help you?
97%
97% of product teams who use Pendo say they improved new feature functionality and adoption.
95%
95% of product teams that use Pendo saw an increase in product and feature adoption.
90%
95% of product teams that use Pendo saw an increase in product and feature adoption.
Pendo has the most product engagement data
The power of Pendo AI stems from its massive and verified data set. We put trillions of data points and billions of daily interactions to work to help you save time and deliver better results. Over 10,000 companies trust Pendo with their data and we meet the most rigorous industry standards in terms of security and privacy*
Learn how we protect customer data and about our AI infrastructure here.
700 million
People who use applications installed with Pendo everyday
17 billion
Unique data points generated daily
14 trillion
Total data points fueling our AI models
Pendo Listen: Your all-in-one voice of the customer solution
Focused on product teams
While some vendors view product teams as a secondary audience, Pendo has always been focused on supporting product teams. And through Mind the Product, the worlds' largest community of product managers, we provide education, knowledge-sharing, and community.
Automatically collect in-depth product data
While some vendors view product teams as a secondary audience, Pendo has always been focused on supporting product teams. And through Mind the Product, the worlds' largest community of product managers, we provide education, knowledge-sharing, and community.
Insight across mulitple products
While some vendors view product teams as a secondary audience, Pendo has always been focused on supporting product teams. And through Mind the Product, the worlds' largest community of product managers, we provide education, knowledge-sharing, and community.
Built for software you build and buy
While some vendors view product teams as a secondary audience, Pendo has always been focused on supporting product teams. And through Mind the Product, the worlds' largest community of product managers, we provide education, knowledge-sharing, and community.
Capture and prioritize feature requests at scale
While some vendors view product teams as a secondary audience, Pendo has always been focused on supporting product teams. And through Mind the Product, the worlds' largest community of product managers, we provide education, knowledge-sharing, and community.
Enterprise-grade security
While some vendors view product teams as a secondary audience, Pendo has always been focused on supporting product teams. And through Mind the Product, the worlds' largest community of product managers, we provide education, knowledge-sharing, and community.
Companies accelerating product adoption with Pendo
Labcorp uses Pendo to identify onboarding friction and reduce ticket backlog by 99%
Okta experienced a 25% increase in product adoption and a 57% quarter-over-quarter increase in user submitted feature ideas
Take the self-guided tour below
Pendo Listen vs. point solutions: What you get
Productboard
Aha!
Sprig
Fully customizable in-app feedback capture
Slice and dice analysis based on behavior and customer profiling
Feedback linked to behavior and session replay
Fully customizable in-app feedback capture
Validate ideas directly in-app
Close the loop in-app
Productboard
Aha!
Sprig
Fully customizable in-app feedback capture
Slice and dice analysis based on behavior and customer profiling
Feedback linked to behavior and session replay
Validate ideas directly in-app
Close the loop in-app
Concerned about the moving process from WalkMe to Pendo?
Don’t be - we make it easy. We’ll migrate you to Pendo quickly and with little to no downtime.
Connect with an expert
Frequently asked questions
Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.
Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.
Pendo Listen integrates with popular tools like Salesforce, Jira, and Zendesk to enrich your product discovery process. Our third-party integrations allow you to import data into Listen and feedback directly within the third-party tool. Listen also allows for .CSV uploads of customer feedback. Plus, Listen is built into Pendo, so you can automatically import poll data from Guides and NPS.
Capture and organize feedback:
Consolidate feedback from various sources like in-product polls, NPS, and third-party tools like Zendesk.
Understand user needs:
Organize feedback using labels and product areas for easy filtering and analysis.
Uncover hidden trends and user pain points to gain a deeper understanding of their needs.
Transform raw feedback into concrete product ideas.
Validate ideas before you build:
Test your ideas with real users to gather user preferences and ensure strong product-market fit.
Craft a clear product roadmap:
Translate validated ideas into a development plan and sync with tools like Jira.
Create and manage product roadmaps, visualizing features and their release timelines.
Foster clear communication between product teams, stakeholders, and ultimately, your users.
FAQ
What is Pendo Listen?
Pendo Listen is a suite of features to help product teams centralize the entire product discovery process, from gathering customer feedback to prioritizing and planning features. Pendo Listen tackles the challenge of making product decisions with reliable data across feedback, validation, and roadmapping.
How does Pendo Listen use AI?
Pendo Listen offers AI-powered features to help you gain deeper insights from your qualitative data. This includes automatic summarization of feedback, surfacing key trends, and flagging duplicate ideas. If your organization is unable to leverage AI, you can still gain efficiencies in your workflows thanks to Listen’s automation capabilities.
How does Pendo Listen integrate with other tools?
Pendo Listen integrates with popular tools like Salesforce, Jira, and Zendesk to enrich your product discovery process. Our third-party integrations allow you to import data into Listen and feedback directly within the third-party tool. Listen also allows for .CSV uploads of customer feedback. Plus, Listen is built into Pendo, so you can automatically import poll data from Guides and NPS.
What can I do with Pendo Listen?
Capture and organize feedback:
Consolidate feedback from various sources like in-product polls, NPS, and third-party tools like Zendesk.
Understand user needs:
Organize feedback using labels and product areas for easy filtering and analysis.
Uncover hidden trends and user pain points to gain a deeper understanding of their needs.
Transform raw feedback into concrete product ideas.
Validate ideas before you build:
Test your ideas with real users to gather user preferences and ensure strong product-market fit.
Craft a clear product roadmap:
Translate validated ideas into a development plan and sync with tools like Jira.
Create and manage product roadmaps, visualizing features and their release timelines.
Foster clear communication between product teams, stakeholders, and ultimately, your users.
