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NPS is an important part of understanding customer sentiment, but by itself is just a number. NPS is a useful metric you can use as a high-level pulse check, but the real value comes from pairing. NPS scores with product usage data.
By understanding what parts of your product create frustration, and which parts drive delight, you can identify areas that need improvement, as well as create guides to introduce detractors to high-value features. Finally, by integrating NPS data with Slack and/or Looker, you can create a culture of customer feedback across your entire organization.