NPS Coffee Talk

Net Promoter Score (NPS) is an incredibly popular metric with over two-thirds of Fortune 1000 companies currently using it to measure customer sentiment. However, the score itself is only part of the picture. Analyzing NPS responses by different customer segments, and behavioral data can yield much greater insight.

Join Data Scientist, Suja Thomas and Product Manager, Julie Harrow from Pendo for an interactive discussion about all things NPS including best practices for capturing and analyzing NPS scores as well as some of the key learnings from our own NPS data. In this session you will learn:

  • How to develop an NPS methodology that yields consistent scores
  • How to benchmark your scores - against yourself and your industry peers
  • How to use behavioral data to identify your most actionable NPS responses


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