Empowering Customer Success Through Product Feedback

What’s the single biggest factor in whether or not a customer churns?

Don’t overthink it — it’s whether or not the product is meeting their needs. But what’s the biggest factor in whether or not your product is meeting your customers’ needs? It’s customer success.

Join Rahul Jain, co-founder and VP of customer success at Pendo, and Guarav Kotak, senior director of product at Gainsight to learn:

  • How to create a positive feedback loop between customer success and product.
  • Methods for improving customer success and product teams’ metrics.
  • And much more!


Get the Data-Driven Product Managers Handbook