More and more, industry-leading companies are beginning to realize the advantages of putting their products at the center of their customer experience and letting them lead their customer acquisition, retention, and growth efforts. Think: Tesla, Netflix, Walmart, Amazon.
December 16, 2020 11 am ET / 8 am PT / 16:00 GMT
Brian Crofts
Chief Product Officer | Pendo
Cameron Moll
VP, Design | Pendo
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There’s one touchpoint with your organization that you know every single one of your customers' experiences on a regular basis: Using your product. The most successful companies recognize this and lead with it, putting their product at the core of everything they do. They’re product-led organizations, and they represent the future of business.
January 7, 2021 11 am ET / 8 am PT / 16:00 GMT
Christine Itwaru
Director of Product Ops | Pendo
Stephanie Tanzar
Director of Product Management | Pendo
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With today’s proliferation of data, there’s a galaxy of metrics available for product teams to choose from when measuring success. But, some lag while others lead, some are better at answering certain questions than others, and a few may even have become obsolete.
January 28, 2021 11 am ET / 8 am PT / 16:00 GMT
Melinda Gonzalez
VP, Customer Success | Pendo
Jon Pappas
Dir. Product Management | Pendo
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Your company has no better ambassador than your product itself. After all, that’s what your customers are after when they show up at your doorstep and nearly every function in your org operates partially inside of it. It pays to position your product as the nexus of the customer experience.
February 10, 2021 11 am ET / 8 am PT / 16:00 GMT
Christine Itwaru
Director of Product Ops | Pendo
Dan Dalton
Senior Product Manager | Pendo
Putting your product at the center of your customer experience will require significant revisions of your product development and delivery playbook. Plan, build, and release no longer cuts it: You need to think full-spectrum and devise new ways to iterate on feature design, onboard users, manage feedback, and drive adoption.
Join Pendo’s director of product ops, Christine Itwaru, and Dan Dalton, senior product manager, as they describe the ways product-led organizations are rethinking product delivery.