Registration and breakfast

Keynote: Winning the future with product

Todd Olson, CEO and Founder, Pendo

Join Pendo Founder and CEO Todd Olson as he shows you what Pendo has been up to. See the latest enhancements to the platform, learn about new features, and hear examples of how customers are driving amazing innovation. This is product’s moment to have a bigger impact in the greater business world, and we could not be more excited.

Delight Users

How Elsevier built an award winning in-product help centre for its users

Tommy Rahardjo, Senior Digital & CX Capabilities Manager, Elsevier

Join Elsevier, proud winners of the Business Impact Award in the 2022 Pendo Customer Awards, to discover how the team built an intuitive, in-product solution to help customers find what they need quickly, whilst maintaining a consistent and reliable customer experience. The In-Product Help solution is an in-app, one-stop shop solution that delivers support content, Q&As, and walkthroughs for customers in their moment of need.

Drive Adoption

Cross-app everywhere: Why your tech portfolio is more than the sum of its parts

Harun Atalay, Senior Product Overlay Manager, Pendo

Having insights into single software applications is the start of ensuring value realisation on your software investment, but it doesn’t give you a holistic view into your digital workplace. Work happens across apps, and across time; across the entire ecosystem of your company’s apps. In this session, we’ll look at how companies can harness the power of cross-app guides and analytics to optimise their processes and workflows, boosting productivity and employee satisfaction in the process.

Keynote: What would trolls do?: A guiding principle for building responsible products

Emily Tate, Managing Director, Mind the Product

As product managers, we are trained to think about the edge-cases in our products. We let ourselves think about how our products would behave if a user lands on a page with no data, or has a really long name, or gets annoyed and starts rage-clicking a button. So why do we spend so little time thinking about how our products might actually be misused? Join Emily Tate, Managing Director at Mind the Product, as she explains why product ethics is something that all companies—no matter how big or small—should be thinking about.

Industry panel: How to stay focused on product in a world of distractions

In a tricky economy, every decision must be made with the customer’s needs in mind. If not, customers begin voting with their feet, leaving services in their droves. Join us as a panel of industry experts explore some of tech’s recent product missteps; discussing what could have been done differently, and celebrating the product leaders and brands who are getting it right.

Drive Adoption

Getting sticky with it: how CareScribe doubled product stickiness with Pendo

Caroline Cozier, Head of Product, CareScribe

Not familiar with “stickiness” as a metric of your product’s success? This is your chance to learn more! A story of improved user experience and retention, increased visitor frequency, and cross-functional collaboration: join Caroline Cozier, Head of Product at CareScribe, as she shares how her team doubled its product stickiness and keeps users coming back again and again.

Pendo best practices

Teamwork makes the dream work: Partnering with product ops to run killer product launches

Rebecca Notté, Product Operations Manager, Pendo
Steve Cheshire, Product Manager, Pendo

Building a new feature or product is never the end for the product team; you need a strong launch plan otherwise the things you’ve worked so hard to create might never make the impact you expected. Rebecca and Steve will share how they partner on product launches - big and small - to ensure they go out into the world with a bang!

Decide with data

Hit the road, map! How product-led can drive your roadmap prioritisation

Crecencia Chapwanya, Senior Product Manager, Black Swan Data Technologies

Roadmap prioritisation can be a daunting task for even the most seasoned product leader, quickly becoming a minefield of disparate data, multiple stakeholders, and managing expectations. This task is made infinitely easier when equipped with the right data. Join Crecencia Chapwanya, Senior Product Manager at Black Swan Data Technologies, as she shares how Pendo Feedback offers her team scalable insights into what users want, and how these insights enable them to streamline their roadmap efforts to prioritise features that delight their users.

Pendo best practices

Getting practical: The ‘whats’ and ‘whys’ of product-led growth

Niamh Jones, Product Manager, Pendo

Niamh recently joined Pendo after years of using the platform to solve her own business challenges using product-led tactics. In this practical session, Niamh will share her experiences and provide plenty of inspiration on how to activate, educate, and retain your customers.

Unlock Efficiency

Achieving 6x growth: Why in-product onboarding is the foundation for product-led growth

Gustaf Jungnelius, Senior Manager Product Operations & Performance, Scrive

Join analyst turned product leader, Gustaf Jungnelius, Senior Manager of Product Operations & Performance, as he recounts how Scrive overhauled its in-product onboarding in just three months. From having zero product data to leading with data, the team totally rebuilt the user onboarding experience resulting in a 6x increase of MAUs as users onboarded and began using the product faster than ever.

Keynote: Bringing focus to scale

Matt LeMay, Product Leader & Author of “Product Management in Practice”

Effectively scaling a product organisation is both a fundamental ambition and an operational goal for many teams and companies. But, as the last six months illustrate, a rush to "scale" can quickly turn into a disruptive and demoralising rush to scale back when external conditions change. In this talk, product leader and author of “Product Management in Practice”, Matt LeMay, challenges the simple ambition to "scale" as a viable strategic goal, providing actionable advice for product leaders and teams looking to chart a course of sustainable and market-validated growth.