Pendo | Understand & Guide Users

What real users have to say on G2

“It is easy to leverage the analytics in Pendo to track a customer's journey and see how they interact with our products and features.”

“Some of the best return on investment I've received from a 3rd party tool. If you're considering Pendo, the wonderful support team will help you get it up and running so you don't have to guess at whether it will solve your problems - you can find out yourself before purchasing it.”

“I love that I can customize the guide's look and feel in a user-friendly platform that offers a great preview of what I'm working on.”

“I would love to see deeper analytics and reports that will allow me to perform more complex analysis and better understand how to improve engagement and hit flow completion goals.”

“Support team is extremely slow to respond. When I try to contact my client success manager for help, I'm told that if she responds I'll be billed for professional services hours. I often feel stuck and helpless when encountering major issues.”

“Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel.”

Why choose Pendo?

(and not just because we're the largest independent DAP provider)

Independent, innovative, and enterprise ready.

Customers choose Pendo over SAP / Walkme because of our proven ability to innovate. We help the world's largest companies navigate the challenges of digital transformation, faster with a more personal deployment and support. Pendo’s long term commitment to digital adoption, security, and compliance is unmatched.

Get up and running fast

According to hundreds of G2 reviews, WalkMe typically takes 112% longer¹ to implement than Pendo. It’s likely that will get even longer as part of SAP. Meanwhile, Pendo customers see a return on their investment 19% faster¹ than WalkMe customers. Most Pendo customers are up and running in weeks, not months.

1. G2 Grid® Report for Digital Adoption Platform | Fall 2023

Understand and improve the user journey

Pendo’s powerful analytics gives you a clear view into all the different ways users complete specific workflows, within one app or across many. You’ll also receive AI-powered, data-driven suggestions on how to improve your processes to boost productivity and compliance. Walkme’s analytics lack customization and power. Their AI doesn’t leverage powerful data sets like Pendo does.

Pendo has the most product engagement data

The power of Pendo AI stems from its massive and verified data set. We put trillions of data points and billions of daily interactions to work to help you save time and deliver better results. Over 10,000 companies trust Pendo with their data and we meet the most rigorous industry standards in terms of security and privacy*

Learn how we protect customer data and about our AI infrastructure here.

700 million

People who use applications installed with Pendo everyday

17 billion

Unique data points generated daily

14 trillion

Total data points fueling our AI models

Why choose Pendo?

(and not just because we're the largest independent DAP provider)

Get up and running fast

According to hundreds of G2 reviews, WalkMe typically takes 112% longer¹to implement than Pendo. Meanwhile, Pendo customers see a return on their investment 19% faster¹than WalkMe customers. Most Pendo customers are up and running in weeks, not months.

_{1. G2 Grid® Report for Digital Adoption Platform | Fall 2023}

Enjoy ease of use and stellar support

We’ve heard dissatisfaction with the amount of services and technical support required to be successful with WalkMe.

Pendo’s all-in-one platform with a single UI reduces our customers' reliance on professional services.

Understand the user journey

Pendo offers rich analytics capable of measuring user engagement across multiple products within a single report. No more switching between apps and UIs to get answers.

Capture feedback at scale

It’s important to understand how users (both customers and employees) behave in your software experiences. It’s also important to understand how they feel. Pendo allows product, operations and IT teams to deploy in-app polls and surveys to users to keep a finger on the pulse of user sentiment.

Enjoy a smooth, modern user experience

Clunky software turns good experiences into bad ones. Pendo offers an easy-to-navigate experience, with all features consolidated into a single interface. No need to switch between products or navigate an outdated desktop app.

Give users the right guidance

Blunt instrument in-app guidance only congests users’ product experience. Pendo lets you tailor guidance to users based on how they behave in-app, ensuring you are only providing relevant information.

Companies accelerating product adoption with Pendo

Labcorp uses Pendo to identify onboarding friction and reduce ticket backlog by 99%

Okta experienced a 25% increase in product adoption and a 57% quarter-over-quarter increase in user submitted feature ideas

Pendo vs. WalkMe: What you get

		WalkMe
Analytics
Auto tracking
Multi-product portfolio analysis
Native visitor and account insights
Product engagement scoring
Sentiment analysis
In-app guides
No-code guide building
Native behavioral targeting
Personalized resource center
Voice of the customer
Collect, organize, and prioritize user feedback
Collect qualitative sentiment data using NPS and polls
Communicate releases with Roadmaps
Enterprise ready
Designed for apps you build and apps you buy
SOC2 Type 2 in all five trust principles
Host data in US or EU data centers

Frequently asked questions

How long does it take to set up Pendo?

With Pendo you get time to value in minutes—not months. As soon as Pendo is installed on your applications, it starts collecting data. You can tag a page or feature anytime, and Pendo automatically surfaces all the relevant data back to the time of installation.

Can I target in-app guides based on specific behaviors?

Yes. Pendo lets you target employees based on metadata (role, location, etc.) and behavior (e.g., whether it’s someone’s first time using an app). This ensures support goes to the employees who need it, and leaves those who don’t alone.

How does Pendo leverage AI?

Pendo’s in-house machine-learning model is behind our entire platform. It’s always up to you when you turn it on, and when you do, it will quickly help you identify trends in feedback, make predictions based on trends in data, and automatically build in-app guides for you.

FAQ

How long does it take to set up Pendo?

With Pendo you get time to value in minutes — not months. As soon as Pendo is installed on your application, it starts collecting data. You can tag a page or feature anytime, and Pendo automatically surfaces all of the relevant data back to the time of installation.

Can I target guides based on past usage?

Yes, Pendo’s analytics are integrated with our engagement capabilities including guides, providing a unified all-in-one platform. This allows you to intuitively target guides based on product usage.

Can guides be customized to match the look and feel of my app?

Yes, any user (even those with no coding experience) can use our visual editor to easily customize the look and feel of in-app guides. Create well-designed guides that match your software without the use of professional services or knowledge of CSS.

Why customers choose Pendo over WalkMe

Pendo is the #1 Digital Adoption Platform

What real users have to say on G2

Why choose Pendo?

(and not just because we're the largest independent DAP provider)

Understand and improve the user journey

Trusted by leading companies around the world

Why choose Pendo?

Companies accelerating product adoption with Pendo

Pendo vs. WalkMe: What you get

Concerned about the moving process from WalkMe to Pendo?

Connect with an expert

Frequently asked questions

FAQ

How long does it take to set up Pendo?

Can I target guides based on past usage?

Can guides be customized to match the look and feel of my app?

How Pendo makes it easy to boost compliance and efficiency in Salesforce

Pendo named a Leader in Everest Group's 2023 Digital Adoption Platforms PEAK Matrix® Assessment

Why TouchBistro switched to Pendo to drive their mobile onboarding strategy