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Comparison

Pendo vs. Gainsight PX

Use this guide to understand the differences between Pendo and Gainsight PX and discover which tool is the best fit for your organization.

Why customers choose Pendo

Everything you need to create the best software experiences—all in one place.

Focused on product teams

While some vendors view product teams as a secondary audience, Pendo has always been focused on supporting product teams. And through Mind the Product, the worlds' largest community of product managers, we provide education, knowledge-sharing, and community.

Automatically collect in-depth product data

Pendo captures information about every click and page load, regardless of whether they've been tagged. We automatically analyze historical data and compile the results all the way back to the point of installation.

Insight across multiple products

With tools like cross-app paths & funnels, our multi-app capabilities allow you to easily track behavior across multiple products within a single report. See how users move across apps without the need for separate reports.

Built for software you build and buy

Pendo is a complete platform that works across applications you build for customers plus applications you buy for employee use. Deliver better product experiences to end-users and drive adoption internally.

Capture and prioritize feature requests at scale

Get a clear signal about where to optimize your product and user experience for each segment. Quantify revenue opportunities to take the guesswork out of product planning and prioritization.

Enterprise-grade security

Pendo is SOC2 Type II Certified in all five trust principles as well as GDPR compliant. Many vendors are SOC2 certified, but often that certification is self-reported (Type I) or they're not certified in all five principles.

Pendo and Gainsight PX comparison

Product analytics
Auto tracking
Multi-product portfolio analysis
Native visitor and account insights
Product engagement scoring
Sentiment analysis
In-app guides
No-code guide building
Native behavioral targeting
Personalized resource center
Voice of the customer
Collect, organize, and prioritize user feedback
Collect qualitative sentiment data using NPS and polls
Communicate releases with Roadmaps
Enterprise ready
Designed for apps you build and apps you buy
SOC 2 Type 2 in all 5 principles
Host data in US or EU datacenters

Connect with an expert

FAQ

Will Pendo impact my application performance?

The Pendo agent is designed and operates in a way that fully minimizes the performance impact of installing it in your application and loads asynchronously so as not to disrupt page loading times.

Does Pendo integrate with Gainsight CS?

Pendo integrates with Gainsight CS (along with other popular CS tools like ChurnZero). These integrations allow you to augment customer data with detailed usage behavior such as login frequency, time in the application, and feature usage. To learn more review the Pendo help docs.

How long does it take to set up Pendo?

With Pendo you get time to value in minutes--not months. As soon as Pendo is installed on your application, it starts collecting data. You can tag a page or feature anytime, and Pendo automatically surfaces all of the relevant data back to the time of installation.

Can I use Pendo for free?

Yes, we offer a free version of Pendo. You can learn more about Pendo free here: https://www.pendo.io/pendo-free/