A Total Economic Impact Study: Driving Employee Productivity and ROI with Pendo

Onboarding users onto new and changing software, ensuring consistent support, and removing friction from software change are typical challenges that tax technology teams on the digital transformation journey. In addition, a lack of visibility into software performance and the user experience (UX) makes it harder for tech leaders to make informed decisions about enterprise software management. Pendo aims to address these challenges for employees by enabling technology teams to accelerate digital adoption for internal use cases and improve the employee software experience.

Pendo is a platform that integrates into existing workplace software. It captures usage data and enables teams to deliver messages that helps employees adopt the tools required to do their job, allowing them to utilize capabilities that include analytics, in-app guides, session replay, listen, and orchestrate.

Pendo commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Pendo. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Pendo on their organizations.