It’s right in the name: Customer success functions exist to make sure their organization’s customers see success with their product.
By keeping that in mind, the most effective CS teams have learned that letting their product take the lead by anticipating and automating common support tasks in-app frees up resources for helping customers tackle larger, more strategic challenges. It’s part of an approach called product led growth, and it represents a new paradigm for CS.
Join us for the second installment in our four-part product-led webinar series, “Driving product-led transformation.” Pendo Chief Customer Officer Ben Carey, ChurnZero Chief Customer Officer Abby Hammer, and Alaina Loori, director of customer success operations at HackerRank will discuss what becoming product led means for customer success teams. You’ll learn:
They’ll also share tactics to help CS teams become more product led, and discuss their predictions for where product-led CS might take us next.