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Session Replay

See the behavior behind your product data

Pendo's Session Replay software allows your team to understand why users do what they do through video playbacks of their actions.

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#1 GLOBAL SOFTWARE EXPERIENCE

MANAGEMENT PLATFORM

Analytics

Learn everything about your customers so you can improve everything about their digital experiences.

  • Evaluate product usage
  • Map your user journeys
  • Never miss another insight
  • Rally teams around dashboards
  • Integrate your data

In-app Guides

Deliver personalized guidance to customers, directly inside your app.

  • Personalize every experience
  • Jump start the creation process
  • Get users to value quickly
  • Create cross-app consistency
  • Empower your entire team

Session Replay

Understand why users do what they do through video playbacks of their actions.

  • Identify friction points
  • Improve customer experience
  • Speed up issue resolution
  • Enhance data-driven decisions

Listen

Gather and prioritize customer feedback so you can build features your users need, not features they'll never use.

  • Capture user feedback efficiently
  • Identify trends in feedback
  • Prioritize product improvements
  • Increase customer satisfaction
  • Align teams on priorities

Orchestrate

Combine in-app guides, email, and behavioral data for better user engagement.

  • Synchronize messaging journeys
  • Automate based on action
  • Tie interactions to outcomes
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    "Our platform doesn't look like Instagram––we make software for clinical trials. It is complex for very complex work. But we can still help users do things more efficiently and to rethink how we design our applications. Session Replay gives us really good opportunities to ask questions about our own software––it's not what the user did wrong, but what can we do better? I'm excited to use this product to help us make better, smarter decisions about our applications."
    Jonathan Wilson, Senior R&D Software Systems Analyst
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    "We feel that Pendo is helping us turn our software into something that our users can really value and that can really help them do their job on a daily basis."
    Debbie Wiggins, Senior Manager, Content and Training
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    When I look at replays, I see more than just numbers; Session Replay offers profound insights into how users uniquely interact with our product. It's eye-opening and mind-blowing to realize how Session Replay reveals these intricate user behaviors and patterns that we might not have anticipated.
    Product Training Specialist, Ad Tech company

Pendo by the numbers

820M

End users' experiences impacted

70%

of Pendo customers see a positive ROI within 6-8 months

62%

of customers say Pendo has increased feature adoption

18B+

Events processed daily

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Frequently asked questions

What is Session Replay?
Video playbacks of in-app user behavior. Session Replay captures user events such as clicks, cursor movements, scrolling, and more.
How do I install Session Replay?
If you have the Pendo snippet installed on your app, you can get started with Session Replay right away.
What can I do with Session Replay?
With Session Replay on Pendo, you get one home for user behavior intelligence. See the behavior that's driving the data, from launches to product discovery. Better understand your quant and qual data by watching what users do within the context of your app. Gain an even deeper understanding of customers by experiencing exactly what they experience. Then, leverage that evidence to confidently align teams around your solution.
How does Pendo ensure sensitive information remains private?
We take you and your customer's privacy seriously. Which is why we offer the most privacy-first session replay solution on the market. With three out-of-the-box privacy settings, it's easy to get Session Replay up and running without sacrificing on privacy standards. And with the flexibility to customize each privacy setting to your exact needs, you can get the balance of insight and privacy just right.

The all-in-one platform for digital transformation

We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.

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