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Onboarding

Personalized user onboarding and in-app messaging

Deliver personalized in-app guidance to your customers, directly inside your app with Pendo.

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Trusted by these organizations and over
10,000 more




#1 GLOBAL SOFTWARE EXPERIENCE

MANAGEMENT PLATFORM

Analytics

Learn everything about your customers so you can improve everything about their digital experiences.

  • Evaluate product usage
  • Map your user journeys
  • Never miss another insight
  • Rally teams around dashboards
  • Integrate your data

In-app Guides

Deliver personalized guidance to customers, directly inside your app.

  • Personalize every experience
  • Jump start the creation process
  • Get users to value quickly
  • Create cross-app consistency
  • Empower your entire team

Session Replay

Understand why users do what they do through video playbacks of their actions.

  • Identify friction points
  • Improve customer experience
  • Speed up issue resolution
  • Enhance data-driven decisions

Listen

Gather and prioritize customer feedback so you can build features your users need, not features they'll never use.

  • Capture user feedback efficiently
  • Identify trends in feedback
  • Prioritize product improvements
  • Increase customer satisfaction
  • Align teams on priorities

Orchestrate

Combine in-app guides, email, and behavioral data for better user engagement.

  • Synchronize messaging journeys
  • Automate based on action
  • Tie interactions to outcomes
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    "Our onboarding guides not only helped increase engagement with our messaging, we've also seen a 60% increase in trial conversions. Personalized guides help users achieve the goals they created their account for in the first place."
    Drew Grantham, In-Product Marketing Specialist
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    "Email wasn't working, and obviously we don't have the bandwidth to call all of our customers to tell them about updates...Pendo In-app Guides allow us to coach our customers on how to use a feature, tell them when updates are coming, or make them aware of any issues that could affect their business."
    Benny Estes, Director of Product Management
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    When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they're busy or on a job site. Pendo has allowed us to provide this new level of consistency.
    Amanda Bridge, UX Content Writer

Pendo by the numbers

820M

End users' experiences impacted

70%

of Pendo customers see a positive ROI within 6-8 months

62%

of customers say Pendo has increased feature adoption

18B+

Events processed daily

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Frequently asked questions

Is Pendo easy to install?
Yes! Pendo can generally be installed in an hour or less.
Do you have a way for in app guides to move across applications?
Yes! With our employee-facing solution, you can create, launch, and track guide completion-within and across applications.
Does Pendo offer any functionality to help my organization to manage our guide standards, deployment cadence, and other areas of coordination?
Pendo has invested heavily in features that make it easy to manage guides at scale. These tools include features like categories, throttling, conversions and governance.
Will Pendo work with my other tools?
Yes! Pendo currently has 40+ integration partners to extend the power of Pendo with the tools your team uses every day. Connect to key business systems like Salesforce, Zendesk, Slack, and more to rally your cross-functional teams around your product.

The all-in-one platform for digital transformation

We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.

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