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Pendo analytics

Drive smarter decisions with our product analytics tool

Learn everything about your customers so you can improve everything about their digital experiences.

See how Pendo works

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A unified product experience backed by AI

Analytics

Learn everything about your customers so you can improve everything about their digital experiences.

  • Evaluate product usage
  • Map your user journeys
  • Never miss another insight
  • Rally teams around dashboards
  • Integrate your data

In-app Guides

Deliver personalized guidance to customers, directly inside your app.

  • Personalize every experience
  • Jump start the creation process
  • Get users to value quickly
  • Create cross-app consistency
  • Empower your entire team

Session Replay

Understand why users do what they do through video playbacks of their actions.

  • Identify friction points
  • Improve customer experience
  • Speed up issue resolution
  • Enhance data-driven decisions

Listen

Gather and prioritize customer feedback so you can build features your users need, not features they'll never use.

  • Capture user feedback efficiently
  • Identify trends in feedback
  • Prioritize product improvements
  • Increase customer satisfaction
  • Align teams on priorities

Orchestrate

Combine in-app guides, email, and behavioral data for better user engagement.

  • Synchronize messaging journeys
  • Automate based on action
  • Tie interactions to outcomes
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    "Pendo is our platform for measuring, end-to-end, feature and service adoption and helping bolster each of those numbers with in-app guides or retargeting tactics."
    Tom Witczak, Director of Digital Experience
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    "Pendo has been a huge win for us in this time when every dollar counts and efficiency is super important. It's made collaboration more grounded in tangible objects and results, and it provides metrics that define what 'better' really means."
    Gustaf Jungnelius, Senior Manager of Product Operations and Performance
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    We equate Pendo'ing with driving business decisions. We no longer have to rely on gut instinct, and we can use Pendo data to answer a lot of key questions about our users.
    Chad Parker, Manager of Ownership

Pendo by the numbers

820M

End users' experiences impacted

70%

of Pendo customers see a positive ROI within 6-8 months

62%

of customers say Pendo has increased feature adoption

18B+

Events processed daily

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Frequently asked questions

What is Pendo Analytics?
Pendo Analytics is a product analytics tool that helps you gain powerful product data and insights into how users move through your web and mobile applications. Easy to learn and use, with no specialized skills required, Pendo’s product analytics capabilities help you answer your most important product questions.
How do I install Pendo Product Analytics?
Installing Pendo is both easy and fast. You’ll need to install “the snippet,” a short JavaScript function that retrieves and loads the Pendo agent code (pendo.js), so that you can begin tracking usage, collecting feedback, and delivering messages and guides.
What kind of business KPIs can I improve using Pendo's process analytics capabilities?
Leveraging key analytics functionality in Pendo Adopt, such as Paths and Workflows, Portfolio View, and License Utilization, you can measure and improve on a number of KPIs for your organization.
Pendo vs. Google Analytics: What's the difference?
Google Analytics is designed around analyzing public-facing marketing and transactional websites. Pendo is focused on the behavior of users within applications and combines behavioral analytics with user feedback and personalized in-app messaging. As a result, both solutions often coexist in a single business.

The all-in-one platform for digital transformation

We help product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.

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