Partnering with Customer Success

Amazing customer experiences are delivered at the intersection of product management and customer success. Product relies on success to be their eyes and ears on the front line of customer experience, while success relies on product to advocate for their customers’ needs on roadmap prioritization and feature enhancements.

In some organizations, the relationship between product and success can be ad hoc, or worse—an afterthought. The best product managers know that customer success can be their secret weapon in the fight to acquire, retain, and delight users.

So how can you help strengthen this crucial relationship at your company? Download “Partnering with Customer Success: A Practical Guide for Product Managers” to learn:

  • Why customer success can help you deliver better product experience
  • What customer success teams need from their product leaders
  • Where to find the most common team alignments and misalignments

  • How to create better coordination with customer success


Get the Data-Driven Product Managers Handbook