Pendo | Understand & Guide Users

What real users have to say on G2

"Pendo is incredibly easy to use, and once I show others the power of Pendo, they are quick to jump into the product and discover things for themselves."

Why Choose Pendo?

Powerful analytics

Whatfix’s surface-level analytics is limited to simple Funnels and Paths, and it stores user data for only 90 days. Pendo stores data up to seven years, and our rich analytics work across your entire application suite to help you uncover and act on insights to improve the employee experience and business outcomes. Unlike Whatfix, Pendo works seamlessly with your homegrown apps, ensuring robust insights and optimization.

Enterprise-ready

Whether on apps you build or apps you buy, Pendo is easy to implement and supports a full range of use cases, not just Learning & Development ones. Pendo also meets all five trust principles of SOC2 Type II compliance, a must-have condition for large companies that Whatfix doesn’t meet. In addition, Pendo offers crucial feedback capabilities (NPS, polls) that Whatfix lacks to track user sentiment and gauge the effectiveness of support across the enterprise.

Full-spectrum digital adoption

Whatfix cohorts are only updated every 8 hours, it isn’t able to build segments based on in-app behavior, and it lacks an out-of-the-box solution for cross-app guidance. Pendo lets you segment users across both custom-built and third-party apps by metadata and behavior, and makes it easy to support them with powerful guides, analytics, and feedback.

How can Pendo help you?

97%

97% of product teams who use Pendo say they improved new feature functionality and adoption.

95%

95% of product teams that use Pendo saw an increase in product and feature adoption.

Pendo has the most data powering its AI

The power of Pendo AI stems from its massive and verified data set. We put trillions of data points and billions of daily interactions to work to help you save time and deliver better results. Over 10,000 companies trust Pendo with their data and we meet the most rigorous industry standards in terms of security and privacy*

Learn how we protect customer data and about our AI infrastructure here.

700 million

People who use applications installed with Pendo everyday

17 billion

Unique data points generated daily

14 trillion

Total data points fueling our AI models

Why Choose Pendo?

Focused on product teams

While some vendors view product teams as a secondary audience, Pendo has always been focused on supporting product teams. And through Mind the Product, the worlds' largest community of product managers, we provide education, knowledge-sharing, and community.

Automatically collect in-depth product data

Insight across mulitple products

Built for software you build and buy

Capture and prioritize feature requests at scale

Enterprise-grade security

Companies accelerating product adoption with Pendo

Labcorp uses Pendo to identify onboarding friction and reduce ticket backlog by 99%

Okta experienced a 25% increase in product adoption and a 57% quarter-over-quarter increase in user submitted feature ideas

Pendo vs. Whatfix

		Whatfix
Analytics
Auto tracking
Multi-product portfolio analysis
Native visitor and account insights
Product engagement scoring
Sentiment analysis
In-app guides
No-code guide building
Native behavioral targeting
Personalized resource center
Voice of the customer
Collect, organize, and prioritize user feedback
Collect qualitative sentiment data using NPS and polls
Communicate releases with Roadmaps
Enterprise ready
Designed for apps you build and apps you buy
SOC2 Type 2 in all five trust principles
Host data in US or EU data centers

Frequently asked questions

Why is Pendo a better DAP than Whatfix?

Pendo stands out from Whatfix by offering superior product analytics, comprehensive voice of the customer features, and robust enterprise readiness.

Product analytics: Pendo offers auto-tracking, native visitor and account insights, and sentiment analysis, which Whatfix lacks.

Voice of the customer: Pendo excels in collecting and prioritizing user feedback and qualitative sentiment data using NPS and polls, which Whatfix does not support.

Enterprise readiness: Pendo is designed for various apps and meets SOC2 Type 2 compliance in all five trust principles, which Whatfix does not fully match.

Can I target in-app guides based on specific behaviors?

Yes. Pendo lets you target employees based on metadata (role, location, etc.) and behavior (e.g., whether it’s someone’s first time using an app). This ensures support goes to the employees who need it, and leaves those who don’t alone.

How does Pendo leverage AI?

Pendo’s in-house machine-learning model is behind our entire platform. It’s always up to you when you turn it on, and when you do, it will quickly help you identify trends in feedback, make predictions based on trends in data, and automatically build in-app guides for you.

How does Pendo leverage AI?

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FAQ

Will Pendo impact my application performance?

The Pendo agent is designed and operates in a way that fully minimizes the performance impact of installing it in your application and loads asynchronously so as not to disrupt page loading times.

Does Pendo integrate with Gainsight CS?

Pendo integrates with Gainsight CS (along with other popular CS tools like ChurnZero)...

How long does it take to set up Pendo?

With Pendo you get time to value in minutes--not months...

Can I use Pendo for free?

Yes, we offer a free version of Pendo. You can learn more about Pendo free here: https://www.pendo.io/pendo-free/

Comparison

Pendo vs. Gainsight PX

How customers rank Pendo and Gainsight PX

What real users have to say on G2

Why Choose Pendo?

Full-spectrum digital adoption

Trusted by leading companies around the world

How can Pendo help you?

Why Choose Pendo?

Companies accelerating product adoption with Pendo

Pendo vs. Whatfix

Concerned about the moving process from WalkMe to Pendo?

Connect with an expert

Frequently asked questions

FAQ

Will Pendo impact my application performance?

Does Pendo integrate with Gainsight CS?

How long does it take to set up Pendo?

Can I use Pendo for free?

Truth about Pendo alternatives

Pendo vs Whatfix: Why customers choose Pendos’ data driven digital adoption platform

Pendo vs. Whatfix: Why change management leaders choose Pendo