Empowering Customer Success Through Product Feedback

What’s the single biggest factor in whether or not a customer churns?

Don’t overthink it — it’s whether or not the product is meeting their needs. But what’s the biggest factor in whether or not your product is meeting your customers’ needs? It’s Customer Success.

Featuring Rahul Jain, Founder and VP of Customer Success at Pendo, and Guarav Kotak, Senior Director of Product at Gainsight, this webinar explores how to create a positive feedback loop between Customer Success and Product to improve both teams’ metrics.


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